Return Policy

Return & Refund Policy

Last Updated: July 20, 2026

This Return & Refund Policy applies to all purchases from All420USA.com. Because we sell personal-use consumer products — including items with health, hygiene, and safety considerations — our return policy is intentionally limited. By placing an order, you agree to the terms below. Please read carefully before purchasing.

1. All Sales Are Final

As a general rule, all sales are final. Due to the nature of the products we sell, we do not accept returns or offer refunds for buyer's remorse, change of mind, incorrect product selection, wrong color, ordering the wrong item, or because a product did not meet a subjective expectation. Please review each product description, specifications, and images carefully before ordering, and contact us with any questions before you buy.

2. Non-Returnable Items

For health, safety, and hygiene reasons, the following are never eligible for return or refund once the order has shipped, even if unopened:

  • Vaporizers, batteries, and any device that heats or contacts inhaled vapor;
  • Coils, atomizers, pods, wicks, mouthpieces, and other consumable or wear parts;
  • Grinders, pipes, glassware, and any item that contacts consumable material;
  • Detox and cleanse products;
  • Torches, lighters, and butane (hazardous materials);
  • Novelty items, personal items, and any product marked final sale, clearance, or promotional;
  • Items sold in "random," "assorted," or "mystery" colors or styles.

3. Limited Exceptions

We will make things right only in the following specific situations, and only when reported within the timeframes below:

  • Wrong item shipped: If you receive a product different from what you ordered, notify us within 3 days of delivery.
  • Item damaged in transit: If your item arrives physically damaged, notify us within 3 days of delivery with photos of the item and all packaging.
  • Defective battery or vaporizer kit: Covered under our Limited Warranty (see Section 5) for 30 days from delivery.

Approved exceptions are resolved by replacement or store credit at our discretion. Cash refunds, when issued, are limited to the product price and exclude original and return shipping unless the error was ours.

4. Return Conditions & Process

No item may be returned without a Return Merchandise Authorization (RMA) issued by us in advance. Unauthorized returns will be refused and no refund or credit will be issued. To request an RMA, contact our support team with your order number, a description of the issue, and clear photo or video evidence. Approved returns must be:

  • Sent within 7 days of RMA issuance;
  • Unused, in original condition, and in original packaging with all accessories;
  • Shipped with tracking (the customer bears return shipping cost unless the error was ours).

We are not responsible for returns lost or damaged in transit back to us. A restocking fee of up to 20% may apply to any approved return that is not the result of our error.

5. Limited Warranty — Batteries & Vaporizer Kits Only

We provide a limited warranty only on batteries and vaporizer kits, for 30 days from the date of delivery, covering manufacturer defects only (dead-on-arrival units or failure during normal, proper use due to a defect in materials or workmanship).

This warranty does NOT cover: accidental damage; physical breakage, cracks, drops, or impact; water or liquid damage; misuse, abuse, neglect, improper charging, or modification; normal wear and battery-capacity depletion; consumable parts such as coils, pods, and glass; or any other product category — grinders, scales, trays, torches, butane, glassware, storage, novelty, and all accessories are sold AS-IS with no warranty. Warranty claims require contact within 30 days with your order number and photo/video evidence, and are resolved by replacement or store credit at our discretion. Return shipping on warranty claims is the customer's responsibility unless required by law.

6. Order Cancellations

Orders begin processing quickly. Cancellation requests are only honored if received before an order enters fulfillment. Once an order has been packed or shipped, it cannot be canceled and is subject to this policy. We reserve the right to cancel any order at our discretion and to refund the purchase price as our sole obligation.

7. Refused, Undeliverable & Unclaimed Packages

If a package is refused at delivery, returned as undeliverable due to an incorrect address you provided, or unclaimed, any refund issued will exclude original shipping and a restocking fee, and outbound and return carrier costs will be deducted. Packages returned to us due to failed age verification at delivery are treated the same way.

8. "Item Not Received" Claims

Title and risk of loss pass to you when we hand the package to the carrier. If tracking shows a package as delivered but you did not receive it, you must file a claim with the carrier and, where applicable, a police report for theft. Carrier tracking showing delivery is considered proof of delivery. We are not obligated to refund or replace packages that tracking confirms as delivered, though we will assist you in good faith with a carrier claim.

9. Chargebacks

Please contact us to resolve any problem before disputing a charge with your bank or card issuer. Filing a chargeback for a delivered order, a non-returnable item, buyer's remorse, or any claim covered by this policy is a breach of our Terms & Conditions. We maintain detailed records — including tracking, delivery confirmation, age and identity verification, and communications — and will contest invalid disputes. You may be held responsible for the order amount, chargeback fees, and collection costs, and may be barred from future purchases. See our Terms & Conditions for full details.

10. How to Reach Us

For any return, warranty, or order issue, contact our support team through the information on our Site with your order number and photo evidence. We genuinely want to resolve legitimate issues quickly and fairly — reaching out to us directly is always the fastest path to a solution.