Warranty Policy

Warranty Policy

Last Updated: July 20, 2026

This Warranty Policy explains the limited warranty offered by All420USA.com ("we," "us," or "our"). Please read it carefully before purchasing. By placing an order, you agree to the terms below, which form part of our Terms & Conditions and Return Policy.

1. What Is Covered

We provide a limited warranty only on batteries and vaporizer kits, and only for a period of thirty (30) days from the date of delivery.

This limited warranty covers manufacturer defects only — meaning a unit that:

  • Arrives dead-on-arrival (DOA) and non-functional out of the box; or
  • Fails during normal, proper use due to a genuine defect in materials or workmanship.

That is the full extent of the coverage we offer. No other warranty, express or implied, applies to any product except as required by law.

2. What Is NOT Covered

This limited warranty does not cover, and we are not responsible for, any of the following:

  • Accidental damage of any kind;
  • Physical breakage, cracks, dents, drops, or impact damage;
  • Water, liquid, or moisture damage;
  • Damage from misuse, abuse, or neglect;
  • Damage from improper charging, use of incompatible chargers, cables, or components, or leaving a device charging unattended;
  • Damage from modification, tampering, disassembly, or unauthorized repair;
  • Normal wear and tear, cosmetic wear, or gradual loss of battery capacity over time;
  • Consumable and wear parts, including coils, atomizers, pods, cartridges, wicks, mouthpieces, and glass;
  • Loss, theft, or damage occurring after delivery.

3. Products Sold "AS-IS" (No Warranty)

All product categories other than batteries and vaporizer kits are sold "AS-IS" with no warranty of any kind. This includes, but is not limited to:

  • Grinders
  • Scales
  • Rolling trays
  • Torches, lighters, and butane
  • Glassware and pipes
  • Storage containers and stash gear
  • Novelty items
  • All accessories and replacement parts

Please inspect these items on arrival and review each product description carefully before purchasing, as they are not eligible for warranty coverage.

4. Who Is Covered

This limited warranty is non-transferable and extends only to the original purchaser who bought the product directly from All420USA.com. It does not apply to products purchased from third parties, resellers, or marketplaces, and proof of purchase from our store is required for any claim.

5. How to File a Warranty Claim

To be eligible, you must contact us within the 30-day warranty window (measured from your delivery date). Your claim must include:

  • Your order number;
  • A clear description of the defect and when it occurred;
  • Photo and/or video evidence that clearly shows the defect and the product.

Submit your claim to our support team through the contact information on our Site. Claims submitted after the 30-day window, or without the required order number and evidence, will not be eligible.

6. How Claims Are Resolved

Once we receive your claim, we will review the evidence and may request additional information or ask you to return the unit for inspection. If your claim is approved, we will, at our sole discretion, resolve it by either:

  • Replacing the defective unit with the same or a comparable item; or
  • Issuing store credit.

We do not offer cash refunds under this warranty unless required by law. If inspection shows the issue falls under an excluded category in Section 2 (for example, accidental or water damage), the claim will be denied and the item returned to you at your expense.

7. Return Shipping on Warranty Claims

Unless otherwise required by law, the customer is responsible for return shipping costs associated with a warranty claim. Do not ship any item back without a Return Merchandise Authorization (RMA) from us; unauthorized returns may be refused. We are not responsible for items lost or damaged during return transit, so we recommend using a tracked shipping method.

8. Limitation of Liability

To the fullest extent permitted by law, our total liability under this warranty is limited to replacement of the defective unit or store credit as described above, and shall not exceed the amount you paid for the product. We are not liable for any indirect, incidental, special, or consequential damages, or for any personal injury or property damage arising from the use, misuse, charging, or handling of any product. Please follow all manufacturer safety instructions, use only compatible chargers and components, and keep all products away from minors, heat, and moisture.

9. Disclaimer of Other Warranties

EXCEPT FOR THE LIMITED 30-DAY WARRANTY ON BATTERIES AND VAPORIZER KITS EXPRESSLY STATED ABOVE, ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

10. Chargebacks

Please contact us to resolve any warranty issue before disputing a charge with your bank or card issuer. Filing a chargeback in place of a valid warranty claim, or for a product or damage type not covered by this policy, is a breach of our Terms & Conditions. We maintain detailed records — including order, delivery, and verification data — and will contest invalid disputes. You may be held responsible for the order amount, chargeback and administrative fees, and collection costs, and may be barred from future purchases. See our Terms & Conditions for full details.

11. Contact

To start a warranty claim or ask a question, contact our support team through the information provided on our Site with your order number and photo or video evidence. We're committed to handling legitimate defect claims quickly and fairly.